FAQs
Do you have any questions? Here you will find the answers to the most frequently asked questions on first-time start-up, maintenance, repairs, spare parts and Privacy Policy. Should you need further assistance, do not hesitate to mail our After Sales service at support@hiref.it
- WarrantyWhere can I find the general warranty terms for Italy?
- PrivacyHow are my personal data managed?
- WarrantyHow long does the warranty on spare parts purchased in Italy last?
- WarrantyHow long does the warranty on spare parts purchased outside of Italy last?
- WarrantyDoes the warranty cover transport damage?
- WarrantyCan I extend the warranty on my machine?
- Spare partHow can I order spare parts for my machine?
- WarrantyHow long does the warranty on my product purchased and installed in Italy last?
- WarrantyHow long does the warranty on my product purchased outside of Italy last?
- FixingCan I request service from the on-call system available in Italy 24 hours daily, 7 days a week?
- FixingWhere can I find my product documents?
- FixingWhere can I find a list of alarm codes?
- FixingWhat should I do if I wish to receive assistance for a machine not under warranty in Italy?
- FixingHow can I submit a warranty claim outside of Italy?
- FixingWhat should I do if I wish to receive assistance for a machine not under warranty outside of Italy?
- FixingHow can I submit a warranty claim in Italy?
- FixingHow can I contact the after-sales service?
- MaintenanceWhen can I ask to subscribe a routine maintenance contract?
- Start upHow can I request first-time start-up?
- Start upWhere do I find the serial number of my machine?
- MaintenanceWhat does a routine maintenance contract consist of?