All-round support provided for every project.

Need support?

• Start up

  How can I request first-time start-up?

  If your HiRef air conditioning system is installed in Italy and you have chosen to include commissioning in your sales contract, please book it at support@hiref.it, by sending the form available on the "After sales" page; to complete it, please remember to have ready at hand your premises address, the machine serial number, the F-gas operator data and HiRef invoice number.

  Don't forget that first-time start-up can only be requested by HiRef direct customers and after the machine has been installed. We recommend booking it at least two weeks before your preferred commissioning date

• Start up

  Where do I find the serial number of my machine?

  Each HiRef machine has a serial number which identifies it and which you will need to quote to submit a service request; you can find it on the silver-coloured plate applied to the outside framework of your machine and inside the electrical control panel.

• Maintenance

  What does a routine maintenance contract consist of?

  A routine maintenance contract is a package of inspections carried out on your machine to ensure that it can always work at its best; these checks are to be carried out annually or more frequently - should you so choose. During maintenance we check the efficiency, functionality and safety of all devices and comply with F-gas obligations. All checks can be customised according to your type of machine and your needs.